Shipping and delivery policy

SHIPPING & DELIVERY POLICY

Last updated: 10 November 2026

At New Reign, we aim to provide a reliable and convenient delivery experience for every customer.

New Reign currently serves customers within South Africa.

Our estimated delivery timeframe is 2–4 working days.

Delivery times are estimates and may vary depending on the delivery location, courier operations and circumstances outside our control.

Working days exclude weekends and South African public holidays.

Orders are reviewed and prepared before being handed over to the courier.

Customers will receive relevant order confirmation and delivery communication using the contact details provided at checkout.

Applicable delivery charges will be displayed during checkout before payment is completed.

Any promotional free-delivery offers will be communicated on the website or during checkout and will be subject to their stated conditions.

Where tracking is available, customers will receive tracking information once their order has been handed over to the courier.

Customers are responsible for providing accurate delivery information when placing an order.

Although we aim to meet the estimated delivery timeframe, delays may occur due to:

If you experience a delivery issue, please contact our support team.

Customers should carefully review their delivery details before completing checkout.

If you notice an error after placing an order, contact us immediately at info.newreign@gmail.com.

We cannot guarantee that delivery details can be changed once an order has been dispatched.

If your order has not arrived within the expected timeframe, please contact us so that we can investigate the matter with the courier.

For shipping and delivery enquiries:

New Reign
Email: info.newreign@gmail.com
Website: https://newreign.co.za/

Contact number:078 929 5897

Physical Address: 487 maboleng section, Seabe , Mpumalanga