Privacy policy

PRIVACY POLICY

Last updated: 10 November 2026

New Reign respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from newreign.co.za.

1. Personal Information We Collect

When you visit our website or place an order, we may collect:

Your full name and surname.
Billing and delivery addresses.
Email address and contact number.
Order details and purchase history.
Payment-related information processed through our payment providers.
Website usage information, including cookies and browsing activity.

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders.
Arrange delivery of purchased products.
Communicate order confirmations and delivery updates.
Respond to customer enquiries.
Improve our website, products and customer experience.
Prevent fraudulent transactions and protect our business.
Send promotional communications where legally permitted and, where required, with your consent.

3. Sharing Your Information

New Reign does not sell your personal information.

We may share relevant information with trusted third-party service providers when necessary to operate our business, including:

Payment processors.
Courier and delivery companies.
Website hosting and e-commerce providers.
Marketing and analytics service providers.

These providers may only use information as necessary to perform their services or as otherwise permitted by law.

4. Payment Security

Payments are processed through third-party payment providers. New Reign does not intentionally store complete payment card details on its own systems.

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic and support advertising activities.

You can manage or disable cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.

6. Your Privacy Rights

In accordance with the Protection of Personal Information Act (POPIA), you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of information where legally permissible.
Object to certain forms of processing.
Withdraw consent where processing relies on consent.
Lodge a complaint with the Information Regulator.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and enforce our agreements.