REFUND & RETURNS POLICY
Last updated: 10 November 2026
At New Reign, we want you to be satisfied with your purchase. If you have an issue with an order, please contact our customer support team.
1. Online Order Cancellation
In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), customers may cancel eligible online purchases within seven days of receiving their goods, without providing a reason.
The customer is responsible for the direct cost of returning the goods.
Refunds for cancellations under this provision will be processed within the legally prescribed period.
2. Change-of-Mind Returns
If you wish to return an item because you have changed your mind, please contact us within seven days of receiving your order.
Where applicable, items should be returned:
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In their original condition.
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Unworn and unused.
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With original tags and packaging intact.
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Free from damage, stains, odours or signs of use beyond reasonable inspection.
These condition requirements do not remove any statutory rights you may have under South African consumer law.
3. Incorrect, Damaged or Defective Items
If you receive an incorrect, damaged or defective product, please contact us as soon as possible.
Under the Consumer Protection Act, qualifying defective goods may be returned within six months of delivery, subject to the applicable legal requirements.
Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement or refund.
New Reign will not require customers to pay return delivery costs where the law requires those costs to be covered by the supplier.
4. Refund Processing
Once a returned item has been received and assessed, we will communicate the outcome to you.
Approved refunds will be processed using the original payment method where reasonably possible.
The time taken for the funds to reflect may depend on your bank or payment provider.
5. Exchanges
Customers wishing to exchange an item for another size or product should contact us.
Exchanges are subject to stock availability. Where an exchange is unavailable, we will discuss the available options with you in accordance with applicable consumer law.
6. How to Request a Return
To request a return, email:
Please include:
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Your full name.
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Order number.
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Item you wish to return.
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Reason for the return.
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Photographs where the product is damaged or incorrect.
Our team will respond with the next steps.
7. Important Notice
Nothing in this policy is intended to limit, exclude or override any rights afforded to consumers under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable South African legislation.
New Reign
Email: info.newreign@gmail.com
Website: https://newreign.co.za/